How can coaching benefit my organisation?
As a director of communications agency Keeble Brown I know the importance of getting your message - your story - across to your stakeholders, internally and externally. The way we engage and interact with others is critical to this. Coaching can be on an individual basis or delivered in coaching workshops as required.
Executive coaching for modern leadership
Executive coaching empowers you by facilitating self-directed learning, personal growth and improved performance. It provides a safe space to explore your challenges without judgement and to enable you to commit to action and take responsibility. However, it is not simply a conversation - it is about questions that support and challenge you to uncover your blind spots or self-limiting beliefs. In this way you are supported in your development as a leader.
Leadership and management: my leadership programme helps you put in perspective what matters to you and your organisation - people don't leave the 'company', they leave the 'leader' or manager
- Redefine your vision and mission
- Communicate effectively and with dynamism
- Inspire those around you
- Identify the leaders of tomorrow
- Deal with concerns of staff and lead change more easily
- Improve delegation
- Perform better with less effort
Communication
- Whether it’s internally, for your marketing, pitches, websites, or emails:
- Understand your own communication preferences
- Understand how you come across to others
- Learn how to alter your communications so they have the maximum impact with your intended audience
Sales
Your front line has a massive impact on your bottom line. Increase your rapport with clients and customers by tuning into their preferences and knowing how and when to alter your behaviour.
Customer service and complaint handling
- Deliver the expectations of your customers and know how to deal with it when you don’t
- Develop account managers that clients love to work with
Recruitment and team building
- Attract and engage the right people
- Identify the traits you need from a new employee and hire right the first time
- Identify the ‘culture’ of the team and how it affects performance
- Build resilience
- Acquire a common language than you can all share
- Identify career paths that might be a great direction for promotion
Conflict resolution
- Become effective at minimising conflict and dealing with it when it occurs
- Understand how to bring harmony to a challenging environment
- Create win/win strategies
Caroline allowed me to move from a state of frustration and confusion to one of clarity and power… From growing my confidence in my career choices through prompting me to take the right steps to create the life I want career wise, the transformation she guided me through has been colossal… Working with her has undoubtedly been a great life investment.
Alex, London
I was coached by Caroline over a six month period, in my role as headteacher. The sessions really helped me in further articulating my vision, leading my team and developing my staff. Caroline was always professional, enthusiastic and asked both challenging and supportive coaching questions. I do recommend her to any other school leaders.
Annie Gammon, Headteacher at Stoke Newington School and Sixth Form
Working with Caroline was very helpful and enabled me to make the progress I need to achieve. Caroline had a good understanding of what I wanted and got me to think about what I was doing in a realistic and timely manner … She is very easy to talk to about any aspects of my career and personal life.
Carol, Chester
From the start, Caroline built a great rapport with me and made me feel at ease… Caroline is able to motivate and encourage you through her use of effective questioning. This worked particularly well with me personally as I could see that Caroline was genuinely committed to supporting me to achieve my goals and in return I wanted to discuss my successes at our next sessions, so I was determined to make progress!
Janine, West London
Caroline is an excellent coach who has provided me with the confidence I needed with my studies. She is very professional and the results I had thanks to her coaching skills have been superb. She has unique coaching skills and a very positive approach. I highly recommend her services.
Raquel, Slough
I found the sessions extremely valuable and have been impressed with Caroline’s ability to explore not only what my goals are but also the precise actions I self-generated to achieve them.
Matt, West Country
Caroline has helped me realise what I need to do to deal with combining family and career. She has given me confidence to come up with fresh ideas about to how to push forward with projects whilst not impacting on my family and academic commitments.
Sandra, Blackheath, London
Caroline is a very personable, friendly and charming lady who is also a coach who listens very well. Her coaching and insight helped me move forward and do so faster than had I been taking action alone. I am grateful for her support, encouragement and generosity.
William, North London
